Student Assistant for IT Support

Haldor Topsøe

Udlandet (øvrige)

Application date
Friday, January 18, 2019 - 23:59

Kgs. Lyngby
We are looking for a service oriented, knowledgeable and self-driven student assistant to join our Global IT Service Desk in Haldor Topsoe. Estimated work time is 20 hours per week.

With more than 2100 employees globally, Corporate IT supports our colleagues primarily from Denmark, India and US. You will join our team based in Lyngby, but will have close collaboration with peers in EMEA, APAC and Americas to ensure customer satisfaction and global process optimization.

You will be responsible for providing first-level desktop/infrastructure support to users incl. first-line support in Topsoes core applications. You will provide local office support incl. walk-in in Lyngby and remote support to our regional offices. The support includes mobiles (iOS/Android) and printers. You will participate in IT projects on a random basis and author knowledgebase documentation for both end-users and internal IT focused.

Your responsibilities

  • Operation of the Global IT Service Desk
  • Dispatch (incl. prioritization and categorization), receive, solve and close incidents through our IT Service Management system
  • 1st level user support (desktop, mobile, applications, connectivity etc.)
  • Execute service requests & standard changes such as creating AD users, share folders, mail accounts, backup data or restore files
  • Deployment of IT equipment
  • Keep knowledgebase updated
  • Facilitate end-user IT training
  • Maintain AD User and Security groups as per IT policy
  • Execute Global IT Service Strategy


  • Have a strong desire for service excellence, professional conduct and continuous improvement
  • Possess analytical skills and have technical interest
  • Handle multiple issues without jeopardizing the service level of the individual deliveries
  • Are able to work independently and take responsibility
  • Demonstrate initiative and have a pro-active approach


  • A good general knowledge of IT infrastructure and for supporting client and operating systems
  • Possess experience with Microsoft technologies
  • Interest in creating user focused & technical documentation
  • Strong written and spoken Danish and English is a requirement

Further information
Please contact Senior IT Service Manager Helene Gøttsche, hgot


, if you want to know more about the position.

If you would like to be part of a team of skilled and dynamic colleagues in an informal organization, please submit your application and resume in English and enclose any exam certificates and/or references.

Application deadline
18th January 2019

Haldor Topsoe is a world leader in catalysis and surface science, committed to helping our customers achieve optimal performance. We enable companies to get the most out of their processes and products, using the least possible energy and resources, in the most responsible way. We are headquartered in Denmark and do project development, R&D, engineering, production, and sales & service across the globe. In 2016, our revenue was approximately 860 million US dollars, and we employ some 2,100 employees.

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Haldor Topsøe A/S - hurtigt overblik

Haldor Topsøe A/S
Haldor Topsøe A/S
Haldor Topsoe is a world leader in catalysis, committed to helping our customers achieve optimal performance. We enable companies in the chemical and oil & gas industries to get the most out of their processes and products, using the least possible energy and resources. And we are the forefront of developing sustainable technologies.

Haldor Topsøes Allé 1
2800 Kgs. Lyngby
Logo: Haldor Topsøe A/S
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