Student Assistant - Customer Success Management



Student Assistant - Customer Success Management
Copenhagen, Capital Region of Denmark, Denmark · Commercial · DK

We are looking for an ambitious student to join our successful Customer Success Team in our young, fast-paced startup. Your main responsibility is to onboard and introduce new customers to our digital accounting solutions and support them throughout their customer journey at Meneto.

You’ll have direct contact over phone with our customers, who are mainly small- and medium-sized businesses looking for support with their accounting matters. It is your responsibility to resolve customer queries, recommend solutions and guide our customers through features and functionalities. To be successful in this role, you should be an excellent communicator, who’s able to earn our customer’s trust.

Specifically, you’ll:

  • Support in executing product demonstrations over the phone with potential customers
  • Handle all kind of incoming calls
  • Resolve customer issues, answer questions about our services and secure high customer satisfaction
  • Follow up on customer requests
  • In general, support the Customer Success Team

As a person, you empathize easily with people over the phone and you always provide an exceptional customer experience. You are outgoing, self-driven and have a sound business understanding from your studies to be able to support our customers in using Meneto’s accounting solutions.

You thrive in a dynamic work environment, have a strong will to develop yourself and are motivated to use your learning in practice.

You have:

  • Near-native Danish language skills and conversational English language skills
  • Excellent communication and interpersonal skills
  • An ability to learn quickly and great collaboration skills
  • A forward-thinking and hands-on approach
  • An interest to further develop your knowledge about financial services and explain them to prospects
  • Maintain the highest integrity and compliance in everything

This is a part time position of minimum 10 hours/week. You can expect to work during regular working hours (09:00 – 17:00).

We are a dedicated team of Developers, Accounting Specialists, Advisors and Customer Success Managers based in the most central part of Copenhagen, helping business owners making their life easier. Together with our sister company, Ageras A/S, we are +70 employees from over 10 nationalities all working on making accounting simple, accessible and affordable. We do our best to create an inspiring work environment with our modern, open office space and our chef makes sure that we never go hungry with breakfast, lunch and dinner. Next to that, we have amazing coffee and end the week with fun Friday Bars.

Now that we have caught your attention, it is time for you to catch ours. Please send us your English resume and a simple 1-page cover letter where you tell us why you are the right fit for us. All applications are continuously evaluated, but you can expect to hear from us within 4 weeks.
If you have any questions regarding the position, please contact HR Consultant, Imke Wieboldt at +45 31 79 17 15.

About Meneto
At Meneto, our mission is to make accounting simple and less time consuming for businesses. Tasks like bookkeeping, Tax and VAT-reporting are often a pain for smaller companies and take away a lot of their time from focusing on growing their business.

We made it to our task to make life easier for them by offering a digital accounting solution. The clients only need to forward or take a picture of their receipt and then Meneto takes care of the rest of the accounting from A-Z. Our clients have a perfect overview of how they are doing with an intuitive dashboard and they can easily create invoices in a short amount of time.

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Vesterbrogade 1 E, 6
1620 København V
Logo: Meneto
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