Technical Support Student Worker, Barcelona - Spain

Milestone Systems


Technical Support Student Worker, Barcelona - Spain

Technical Support Associate Professional

Are you eager to join the global industry leader in video management software and an international company in rapid growth? Are you a service minded, results-oriented student wishing to acquire experience in a rapidly growing sector?

We offer you an internship with flexible working schedule and possibility of permanent employment upon successful completion.

If that sounds good, then Milestone Systems might be the place for you, because the future is up to you!

We are Milestone Systems
We are a fast-growing company with big ambitions. The entrepreneurial spirit that founded the company can still be seen and felt, even though today we’re a global player in the surveillance industry. We’re headquartered just outside of Copenhagen, Denmark and we have offices in more than 20 countries, including Barcelona, Spain. If you are eager to learn more about what it takes to operate as the global market leader, apply for an internship or student job with Milestone Systems now!

About the Milestone Technical Support (MTS) Team
Milestone Technical Support (MTS) is an international team of support professionals, engineers, developers and testers dedicated to excellent customer and partner satisfaction. MTS uses its core technical competencies and an excellent knowledge of the Milestone software and supporting applications to deliver responsive and reliable solutions. We do excellent support on a global scale and handle a wide range of setups and technical challenges daily, while keeping cool under pressure.

Your job will be to

  • Understand our products and tools
  • Provide technical support over phone and chat
  • Assist in reaching the team goals, by following the processes

Primary Responsibilities/Scope of Work

  • Resolves technical issues by applying troubleshooting techniques and analysis
  • Ensures that all relevant communication, documents and files related to the case are accurately archived in the support system
  • Create and maintain a variety of self-help resource (KBs, how-to guides), monitor community forums
  • Meet predetermined targets and represent the company in a professional manner
  • Fixed working hours, starting between 8AM – 11AM
  • First point of contact for basic/simple customer-facing issues, normally handled by the Partner or by Milestone Help-Desk, such as:
    • Licensing issues,
    • Issues covered in KB articles
    • failures of the basic functionality of the product such as video not recording, installation issues, etc.

Technical Skills

  • Technical understanding and practical experience with Microsoft Windows operating systems and relevant technologies
  • Basic IP Network knowledge
  • Basic storage technologies knowledge
  • Troubleshooting skills

Personal skills

  • Excellent communication skills and fluency in English, both written and verbal
  • Ability to take on increasingly challenging assignments with a 'can do' attitude and expects a positive outcome
  • Confident of own capabilities and believes that persistence and hard work yield results
  • Good analytical problem-solving capabilities
  • Ability to communicate to every level of the customers organization
  • Open minded & shares information with others
  • Gives and receives constructive feedback to strive for continuous self-improvement
  • Ability to deal with conflicts in a constructive manner and can recover from dissatisfied-customer situations
  • Keywords: multi-task oriented, calm, polite, clear, articulate, positive, friendly

What we offer
Milestone Systems is a great place to work. We offer an exciting and challenging job at the leading provider of open platform video management software.

As a Milestone employee, YOU are the source to our success and you will be part of an international dynamic organization in rapid growth. We are a young organization that highly prioritizes a good social environment and the welfare of our employees. We cherish an informal tone where the door to management is always open.

We offers an attractive compensation package, including a competitive salary, 25 days paid vacation, food vouchers, gym membership and complimentary benefits card, a company sponsored medical program and a healthy work environment (fruit, water, cafeteria).

Other benefits:

  • Healthy work environment - health insurance, fruit and beverage program, gym participation, open communication
  • Work-life balance – team buildings and celebrations
  • Individual career path - management and technical career growth, enhanced by learning and development program, regular performance assessment, teams of world-wide IT professionals.

Interested? Apply now!
We are looking forward to receiving your application and CV in English as soon as possible, as we are continuously reviewing the applications to find the best suitable candidate. If you have questions for the position, please contact Daniel Cohen, Frontline Support Manager at +34 674751399 or

For more information, please visit our website:

Milestone Systems is a global industry leader in open platform IP video management software, founded in 1998 and now operating as a stand-alone company in the Canon Group. Milestone technology is easy to manage, reliable and proven in thousands of customer installations, providing flexible choices in network hardware and integrations with other systems. Sold through partners in more than 100 countries, Milestone solutions help organizations to manage risks, protect people and assets, optimize processes and reduce costs.

We call ourselves the open platform company. That stands for three things: open platform technology, an open business model and an open company culture. Our video management software (VMS) solutions are designed with an open architecture which allows for easy integration with other security and business systems. Yet open platform encompasses so much more. It also represents an open business model with an extensive technology and channel partner network, where everyone benefits from stronger innovation and value creation for our end-customers. Our open company culture is a foundation for how we collaborate internally and conduct business and share expertise and knowledge with partners and customers.

We are a fast growing company with big ambitions. The entrepreneurial spirit that founded the company can still be seen and felt, even though today we’re a global player in the surveillance industry. We’re headquartered just outside of Copenhagen, Denmark and we have offices in more than 20 countries. We offer a flexible work environment where our employees get to define their workday and have a great deal of influence over how they use their time. We work hard, set our ambitions high and celebrate our successes together. If you are change-willing, internationally-minded and interested in growing as a professional, you’ll fit in just fine. Be sure to follow us so you can be the first to know about job vacancies.

Deadline date: 5/31/2019

Position type:

Work place
Contact details
Daniel Cohen

Frontline Manager

+34 674 751 399

How to apply
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Milestone Systems - hurtigt overblik

Banemarksvej 50
2605 Brøndby
Logo: Milestone Systems
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