Junior Technical Specialist US - FE&TP - Formpipe

Summary
We are seeking recent or soon to graduate Jr. Technical Specialists to join our professional training and development program as part of our expanding professional services team in the US. You will have the opportunity to gain experience in working within technical customer support, project management, technical consulting, cloud services and pre-sales environments as part of your training.

We are looking for candidates that are passionate about customer service and using technology to turn complex business requirements into simple solutions. You must be able to demonstrate exceptional communication, listening, and organizational skills to work with your colleagues, our partners, and our customers. As a member of the Support team, you must be confident to work with configurable software applications, data relationships, and business processes. Technical support investigations will involve analysis of technical issues, replication of issue, understanding different technologies involved, and coordinating with SME’s or Developers to resolve defects.

This role is an opportunity for the right candidates to gain experience working in a technology-driven industry, learning new skills, and build a career in a ”people first” company with excellent progression. All graduates will also be given the opportunity to earn a recognized Microsoft Professional Certification in a chosen field.

You will start working as part of the Support team in the Formpipe Private Sector, working closely with your colleagues to ensure all tickets are prioritized and resolved in line with customer requirements. You will be responsible for assisting all customers of Formpipe Private Sector. Formpipe provides business-critical solutions and services that need to be available 24/7 and 365-days per year.

Duties and Responsibilities.

• Fulfill the responsibilities and training modules of the Graduate Training program
• Take ownership of customer problems and requests for support
• Provide technical expertise and support to customers all around the world
• Investigating, reproduction, and resolution of tickets
• Manage own workload and prioritize tickets based on impact to customers
• Be able to clearly communicate and transfer information between different stakeholder groups in an organization
• Working with your Formpipe colleagues to improve knowledge and documentation resources
• Learn and develop skills and knowledge
  

Knowledge and Experience.

Essential:

• Degree in Computing Science or similar
• Familiarity with technical concepts (such as databases, networks, Windows Server)
• Excellent comprehension, verbal, and written skills
• Proven problem-solving skills
• Ability to work within a team to achieve goals
• Organized and can handle multiple tasks simultaneously
• Can absorb information quickly

Desirable:

• 1+ years previous experience in a customer service role
• Previous experience working as part of an international team
• Confident use of Jira or similar tools
• Programing experience (Java, C#, C++, Javascript etc.)

• Knowledge or professional certification in any of the below::
• • Windows Server 2012/2016/2019
  • Web Application support
  • Web services/web servers
  • Azure/Cloud infrastructure
  • XML/Xpath
  • Regex
  • Microsoft SQL administration and usage (query writing)
  • Microsoft Dynamics D365FO, D365CE or D365BC

Skills.

Essential:

• Ability to communicate effectively at all levels, including at developer, functional consultant, IT infrastructure, end-user, and process owner levels

• Ability to work within a team to achieve goals
• Organized and can handle multiple tasks simultaneously
• Can absorb information quickly

• Ability to work in a professional and confident manner
• Excellent ICT skills
• Ability to plan and effectively prioritize own workload
• Excellent interpersonal skills
• Ability to work independently and to meet deadlines, as well as work as part of a team
• “Can do attitude” to get the job in hand completed.
• Structured and methodical approach to all areas of work
• Self-motivated, can work confidently without constant supervision
• Approachable and able to empathize with customers