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Student Worker • Customer Service Supporter (SE) Customer Service & Support · Stockholm, Sweden

Lunar ApS

Virksom - a-kasse og faglig organisation for selvstændige

Would you like to be a key player when it comes to giving our Swedish users a world-class support experience? Are you on the lookout for the most awesome Student worker job where you get to help people? Are you organized, and do you have a voice that makes people smile even through the phone?

If so – you should join Lunar, as our new Student Worker // Customer Service Supporter.

A bit about you
As a person, you’re good at taking responsibility for the assignments that are assigned to you, and you are good at making sure that they reach their deadline. You see yourself in a role where you are in daily contact with many different parts of the organization, with the goal of always delivering the best possible help and service to our users. You know how an iPhone/ smartphone works, maybe you’re already used to helping people make heads or tails of theirs. If you were to describe yourself, apart from words like funny and nice, you’d also use words such as - a quick learner and curious.

The role and tasks
As part of Lunar’s journey, we’re now expanding our support team to our office in Sweden - so we have people on the ground to help our awesome Swedish user. Therefore we need some cool new colleagues to join the journey. New colleagues that can help influence our new office, and make sure to establish the Lunar DNA in the Swedish Support team.

In the role of Customer Service Supporter for our Swedish users, you’ll become a pivotal part of Lunar. Our Support team is how we communicate with our users, and it is, therefore, important that you want to help and greet people with an awesome energy and a smile. Our users are always our main focus, and it is important to us that they have a great experience when they reach out to us for help.

This is where you come in - because as our new Customer Service Supporter you will be a part of creating that experience.

As our new colleague, your primary tasks will consist of:

  • Answering phone calls and chat messages from Lunar’s users every day.
  • Onboarding of new users and making sure they have the best possible start with Lunar.
  • Providing app support.
  • Answering questions about our products from our lovely users and help them out.

As the majority of our communication with users is in writing, it’s important that you flawlessly can answer inquiries in Swedish, both verbally and in writing.

Your profile

  • You’re fluent in Swedish, both written and verbally.
  • You are currently studying - but can see yourself use 15-20 hrs. a week having the coolest student worker job!
  • You might have similar experiences from the service industry.
  • You love speaking on the phone and enjoy the challenge of not knowing what the next call might be about.
  • You enjoy constant change in a fast-paced environment, and you are motivated by building the airplane while flying it.
  • You have a get-things-done attitude and are a "fixer" by nature.

Mission: Building a new Nordic bank!
At Lunar, we believe the Nordics need a new bank - still a place for people to get loans and pay their bills, but it’s done in a nicer and easier way.

Instead of being built on legacy systems and heavy procedures, Lunar wishes to offer a fully digitalized business model, where the goal is to create a lower cost base, and a leaner structure. As a part of our Support team in Sweden, your employment will be in Lunar which is the sister company to Lunar Bank - and your primary goal will be to help out our badass Swedish users while people who are employed in the bank are building the bank and its services.

What’s in it for you?

  • You’ll make your mark on the new digital bank in the Nordics, and your daily work-life will be in our awesome office in Stockholm.
  • You’ll try a bunch of different things, with more new stuff to come.
  • Get great sparring with brilliant colleagues and the possibility to grow.
  • Casual tone, lots of laughs, and room for diversity.
  • You’ll be a part of an entrepreneurial company full of drive and with great team spirit. Together we’ve already accomplished wonderful results, and we’re nowhere near done.
  • At Lunar, we emphasize follow-up on the things we do, so we’re always learning - both as individuals and as a team.
  • You’ll influence our new office in Stockholm, and you’ll be a part of expanding Lunar’s Customer service.

Any questions?
If you have any questions you’re welcome to write our Customer Service Supporter, Thea Linnea Pinét at tlp@lunar.app.

We look forward to reading your application and will be interviewing potential candidates until we find our new colleague.

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Lunar ApS - hurtigt overblik

Lunar ApS
Lunar ApS
Lunar er en digital bank, der gør tingene lidt lettere. I vores app giver vi hver dag over 150.000 brugere fuld kontrol over deres økonomi. Vi tror ikke på, at vi kan være de bedste til alt - derfor samarbejder vi med dem, der udbyder de bedste produkter, så du kan vælge det, der passer til dig.

Skovvejen 2
8000 Aarhus
Logo: Lunar ApS
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