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Technical Support Professional with German or Spanish

Milestone Systems



Make every Customer/Partner experience a satisfying experience
What you will be part of
Milestone Technical Support (MTS) is an international support team dedicated to providing excellent Customer / Partner satisfaction. We operate on a global scale, in a fast-paced dynamic environment, united by one common passion – to be the best. With the challenges you will face in this exciting role, there will be plenty of opportunities to grow both personally and professionally.

What you will do in a typical day at Milestone
Technical Support is typically the first point of contact for Milestone Partners, and therefore plays a key role in helping Milestone achieve its mission of providing excellent Customer / Partner knowledge and satisfaction. The Support Team must demonstrate an in-depth understanding of the Milestone product portfolio and must demonstrate an excellent customer-facing skillset.

You will support the EMEA Sales & Technical Operations team, by delivering reliable technical support and training services to Milestone Business Partners and empowering the Milestone community by growing their expertise in implementing and maintaining Milestone solutions.

The position is based at our global HQ in Brøndby, Copenhagen.

Customer - Partner Experience

  • Make every customer interaction a satisfying experience through a professional, outgoing, and personable attitude
  • Resolve customer requests, questions and complaints effectively, frequently requiring analysis of situations to determine best use of online or technical support resources
  • Serve as liaison between the customer and the Technical Support team and if appropriate, escalating cases up the support chain in a timely and effective manner
  • Ensures that all relevant communication, documents, and files related to the case are accurately recorded in the support system
  • Provide timely & accurate status updates to customers and relevant internal stakeholders
  • Continuous effort to acquire and maintain good knowledge of Milestone’s products as well as Support procedures, practices, and policies

Professional Qualifications

  • Degree in Computer Science or Computer Engineering or equivalent experience
  • At least 1 years’ work experience providing technical support for external clients
  • IP Network knowledge
  • Storage technologies knowledge
  • Remote troubleshooting skills
  • Technical understanding and practical experience with Microsoft Windows operating systems and relevant technologies
  • Has good analytical problem-solving capabilities
  • SQL Express Management Studio knowledge preferred but not essential
  • Excellent communication skills and fluency in English and either Gernan or Spanish, both written and verbal

Personal Skills

  • Ability to take on increasingly challenging assignments with a 'can do' attitude and expects a positive outcome
  • Is confident of own capabilities and believes that persistence and hard work yield results
  • Is open-minded & shares information with others
  • Gives and receives constructive feedback to strive for continuous self-improvement
  • Can handle conflicts in a constructive manner and can recover from dissatisfied-customer situations
  • Self-motivated to continue to progress to the next levels of technical support
  • Ability to work in a team environment as well as individually
  • Keywords: multi-task oriented, calm, polite, clear, articulate, positive, friendly

Application
Please apply using the ”Apply” button. Applications sent through other channels (email, LinkedIn etc.) will not be taken into consideration. We are reviewing applications on an ongoing basis and recommend that you apply as soon as possible.

Note that this is a one-year student worker position; only applications from active students with at least one year remaining of their study programme will be considered.

About Milestone
When joining Milestone, you will become part of one the world’s leading providers of video management software in and beyond security. Since starting up in Denmark in 1998 our team has grown to include +1,000 employees based in more than 25 countries. Today, our solutions are used in 500,000+ installations worldwide – with many more to come.

We believe that in addition to our strong and exciting technology, our success is also based on our dedication to putting people first – both the people we work with and the people around us. It’s how we grow our culture, our business, and our community. Because at Milestone, we grow together. Ready to elevate your career with an amazing team? Join Milestone. If you are curious to know more about who we are, we suggest you visit http://milestonesys.com/career

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Milestone Systems - hurtigt overblik


Placering
Banemarksvej 50
2605 Brøndby
Logo: Milestone Systems
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