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Student Worker - Technical Support with German or Spanish

Milestone Systems



Are you eager to join the global industry leader in video management software? Are you a service minded, results-oriented student wishing to acquire experience in a rapidly growing sector?

We offer you a one-year employment contract, with a flexible working schedule and the possibility of permanent employment upon successful completion.

If this sounds good, then Milestone Systems might be the place for you; the future is in your hands!

You will be part of
Milestone Technical Support (MTS) is an international support team dedicated to providing excellent Customer / Partner satisfaction. We operate on a global scale, in a fast-paced dynamic environment, united by one common passion – to be the best. With the challenges you will face in this exciting role, there will be plenty of opportunities to grow both personally and professionally.

What you will do in a typical day at Milestone
Technical Support is typically the first point of contact for Milestone Partners, and therefore plays a key role in helping Milestone achieve its mission of providing excellent Customer / Partner knowledge and satisfaction.

  • Understanding our products and tools
  • Providing technical support over phone and chat
  • Assisting in reaching the team goals, by following the processes
  • Resolves technical issues by applying troubleshooting techniques and analysis
  • Ensures that all relevant communication, documents, and files related to the case are accurately archived in the support system
  • Create and maintain a variety of self-help resource (KBs, how-to guides), monitor community forums
  • Meet predetermined targets and represent the company in a professional manner
  • First point of contact for basic/simple customer-facing issues, normally handled by the Partner or by Milestone Helpdesk
  • Answers in-depth technical questions requiring remote troubleshooting and analysis methods/skills
  • Identifying failures of the basic functionality of the product such as video not recording, installation failing, etc.
  • Troubleshooting product or Windows environment error messages

Professional Qualifications

  • Basic IP Network knowledge
  • Basic storage technologies knowledge
  • Troubleshooting skills
  • Technical understanding and practical experience with Microsoft Windows operating systems and relevant technologies
  • Has good analytical problem-solving capabilities
  • Can deal with conflicts in a constructive manner and can recover from dissatisfied-customer situations
  • Ability to take on increasingly challenging assignments with a 'can do' attitude and expects a positive outcome
  • Excellent communication skills and fluency in English and either German or Spanish, both written and verbal

Want to hear more?
Please apply using the ”Apply” button. Applications sent through other channels (email, LinkedIn etc.) will not be taken into consideration. We are reviewing applications on an ongoing basis and recommend that you apply as soon as possible.

About Milestone
When joining Milestone, you will become part of one the world’s leading providers of video management software in and beyond security. Since starting up in Denmark in 1998 our team has grown to include +1,000 employees based in more than 25 countries. Today, our solutions are used in 500,000+ installations worldwide – with many more to come.

We believe that in addition to our strong and exciting technology, our success is also based on our dedication to putting people first – both the people we work with and the people around us. It’s how we grow our culture, our business, and our community. Because at Milestone, we grow together. Ready to elevate your career with an amazing team? Join Milestone. If you are curious to know more about who we are, we suggest you visit http://milestonesys.com/career

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Placering
Banemarksvej 50
2605 Brøndby
Logo: Milestone Systems
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