Business Analyst intern Business Application · Brussels · Hybrid

Large company with great ambitions and close relations
Efficy is a leading European Customer Relationship Management (CRM) solution that provides businesses of all sizes with comprehensive, flexible, customizable, and scalable software to support their growth. Efficy’s platform includes solutions for marketing automation, sales, project management, customer service, and customer engagement. Currently, more than 300,000 users across 63 countries rely on Efficy’s tools.

Founded in 2005 and headquartered in Brussels, Efficy has around 500 employees working in local offices across Belgium, France, Spain, the Netherlands, Sweden, Denmark, Finland, Norway, Poland (Warsaw), Hong Kong, or remotely.

Our mission is to contribute to the success of every company by helping them turn customer data into valuable insights while simplifying their employees' work.

At Efficy, no two days are the same, and things evolve quickly. So, fasten your seatbelt and join us on this exciting journey!

A unique work experience & company culture

We want our employees to thrive in their daily lives, which is why you can expect exciting challenges, online music quizzes, onsite ping-pong tournaments, and much more. Communication is informal, and your colleagues are always just a short call away.

Your impact
Join our team as a Business Analyst Intern, where you’ll play a key role in auditing and documenting core business processes to support optimization initiatives and improve test case management.
This is a unique opportunity to gain hands-on experience in the software development industry, deepen your understanding of Customer Relationship Management (CRM) systems, and contribute to a fast-paced, innovative team in the Software as a Service (SaaS) space.
Key responsibilities

• Assist in Test Case Design: creating detailed, comprehensive, and well-structured test cases based on requirements.
• Document Test Results: Record and report test outcomes, defects, and inconsistencies in a clear and organized manner.
• Execute Manual Tests: Perform manual testing on the CRM application to identify bugs and usability issues.
• Gain a deep understanding of the company’s products, services, and customer-centric processes to align business workflows with overall goals.
• Work closely with subject matter experts to gather insights and detailed requirements for documenting and refining customer-related processes.
• Translate complex technical concepts and workflows into clear, actionable documentation with a focus on customer processes and outcomes.
• Create and maintain clear, standardized business documentation, including team playbooks, workflow diagrams, and process guidelines.
• Support the implementation of process improvements by testing and validating new workflows, documenting results, and ensuring effective adoption by relevant teams.
• You will be responsible for creating clear and concise video tutorials to guide users through key features and functionalities of our platform.

Profile

• Fluent in English + proficiency in Dutch or French.
• Currently pursuing a degree in Business Administration, Computer Science, Entrepreneurship, or a related field.
• Strong communication, problem-solving, and collaboration skills
• Hands-on, curious, and eager to learn.
• IT knowledge is a plus; familiarity with CRM systems is a big advantage
• Knowledge of CRM technology is an advantage.
• Team player, independent, articulate, and proactive in a fast-paced environment
• Previous exposure to software or tech support is a bonus.

Start date - Mid August 2025

We offer YOU

A real hands-on experience: the kind where you will actually learn things and walk away with actual skills, (not caffeine jitters 😅).

At efficy, a stable growing company, you will be trusted, challenged. But one thing’s for sure: you won't be printing PDFs all day.

Here’s what you can expect from our work culture:

• High flexibility & hybrid work (it’s literally in our DNA).
• State-of-the-art offices with a unique co-living, co-working setup.
• Team lunches, afterwork and sports events .

Do you have questions about this position? Please contact [email protected]

Find more jobs at https://jobs.efficy.com

Efficy is a people-first employer, committed to providing equal opportunities for all candidates. We take pride in the diversity of our team and welcome you—exactly as you are. This includes your gender identity, sexual orientation, religion, ethnicity, age, or disability status.

If you're interested in joining us, we encourage you to apply. We can’t wait to meet you!

Disclaimer
Efficy does not accept unsolicited assistance from search firms for this employment opportunity. Please refrain from making phone calls or sending emails.

All résumés submitted by search firms to any Efficy employee via email, the internet, or any other method without a valid written search agreement in place for this position will be considered the sole property of Efficy. No fees will be paid if a candidate is hired as a result of an unsolicited referral or through other means.

Department
Business Application

Role
Intern

Locations
Brussels

Remote status
Hybrid