AI & CUSTOMER SERVICE INTERNSHIP

Are you looking for an exciting internship opportunity in an international e-commerce business? Want to help shape the future of customer service through AI and optimisation? If so, an internship at Trendhim might be the perfect fit for you! Come play a key role in our innovative journey!

What you’ll be doing?
Within our epic Operations Department, which consists of Customer Service, Warehouse, and Logistics, you’ll work on a variety of projects that leverage automation, optimisation, and artificial intelligence to reduce repetitive tasks, enhance efficiency, and improve the customer experience.

You’ll primarily focus on leading your own project but will also lend your hands and brainpower to daily operational tasks to better understand our workflows.

What you’ll be doing

• Analyse customer service data to identify patterns, trends, and areas for improvement, using insights to inform decision-making and optimise processes.
• Explore AI technologies to enhance customer interactions, such as issue resolution, personalised answers, etc.
• Help develop and maintain a centralised knowledge database to guide customer service supporters in answering tickets.
• Explore chat solutions and automated tools to improve real-time customer interactions.
• Identify automation opportunities in second-level workflows.
• Collaborate with the customer service team and all other departments involved in the customer journey, such as the platform team, marketing team, engineers, etc.
• Reach out to software suppliers and other e-commerce companies for sparring and inspiration.

You…

• You are studying Business Intelligence, Marketing Management, Value chain management,Software Technology Engineering or similar Programme and are looking for an internship this fall
• Love to innovate through an analytical and operational approach.
• Have both the soft skills to understand the customer service universe and the technical skills to help our customers navigate the world of e-commerce.
• Are a team player at heart who loves to join forces with others, tackle challenges together, and share your knowledge.
• Have a proactive mindset.
• Have a hunger to apply theory to practice.

Who we are
Trendhim designs accessories for men and sells them directly to consumers online. We help men express themselves and tell their stories. With 12,000+ products, we serve customers in more than 25 countries and 18 languages. We send out over 1 million packages each year, and more than 100.000 visitors browse our website every day.

We've grown from a dozen employees to 70+ in a few years and were awarded the Børsen Gazelle 8 years in a row. That’s the success story you’ll help us build upon. We have grand ambitions to continue our growth journey while maintaining and developing the strong entrepreneurial spirit that permeates the company. You will join a young, talented team in an action-focused and flexible company that values challenges, responsibilities, and the opportunity to leave your mark.

You can read more about us here: https://www.trendhim.co.uk/articles/209/about-us ????

Why you should want to work with us

• Skill development. You’ll have the opportunity to develop your skills alongside coworkers you can learn from and who want to learn from you.
• All the caffeine you need. Whether it’s coffee, tea or energy drinks, we'll make sure you stay hydrated. And snacks, lunch, and way too much cake - we’ll make sure you don’t go home hungry.
• Awesome social events. You’ll get to know your coworkers in a social setting. Regular Friday bars, holiday events, and business trips are just a few examples.
• An inspiring environment. A positive and young culture where you’ll face a steep learning curve and enjoy continuous sparring and feedback.

Any questions? Please contact Leslie Luda Noygues, Customer Service Team Lead, at [email protected]

Ready to apply? Send your application and answer the following:

• Who are you and why would you love to join our team?
• What are you studying and how does an internship fit in?
• When are you able to join as an intern (which months).

We speak English at the office and welcome all nationalities, but feel free to send your application in either English or Danish.

If you have any questions, please contact

Emil Ravnholt

COO

Email: [email protected]

Phone: 24346467

Application deadline: As soon as possible