Job Description
Are you motivated by delivering great service and support, and do you want to develop your skills within IT operations, communication, and service delivery? If so, you now have the opportunity to build valuable experience alongside your studies as a Student Service Desk Assistant at Netcompany Service Desk.

Responsibilities and technologies
As a Student Service Desk Assistant at Netcompany Service Desk, you will take on a student job that supports both your personal and professional development. You will gain solid experience within IT operations, technical support, and communication with both internal and external stakeholders.

You will become part of a team consisting of both full-time employees and student assistants, where shifts are distributed among the student staff. Your tasks will primarily relate to monitoring and incident escalation.

Your responsibilities will typically include:

• Monitoring IT systems and services.
• Acting as the primary point of contact for customer inquiries, mainly via phone.
• Logging, tracking, and escalating incidents.
• Contributing to the continuous improvement of processes and procedures.

Your shifts will be scheduled between 17:00–07:00 on weekdays and may also include 24/7 coverage during weekends and public holidays. You should therefore be prepared to work evenings, nights, and weekends. Shifts are planned according to a fixed schedule so you will always know when you are expected to work.

As part of your onboarding and training, your initial shifts will take place during daytime hours to ensure you are properly prepared to handle responsibilities outside normal working hours.

About you
To succeed in this role, you:

• Are currently enrolled in a higher education IT program.
• Have a broad understanding of IT, preferably with an interest in Windows or Linux environments.
• Is motivated, curious, and independent, with a desire to learn how an operation organization functions.
• Is comfortable working night shifts and weekend schedules.
• Full professional proficiency in Danish and English (written and spoken) is a must.

Continue developing with us
At Netcompany, we focus on your personal and professional development.

When you join us, you will be assigned a personal mentor who will guide you through your development and help you achieve your goals. The close relationship with an experienced colleague helps ensure the well-being of each employee and provides you with concrete insights into the many different career opportunities as you build your experience.

Additionally, you will be enrolled in our internal training programme, Netcompany Academy, where you are offered courses and seminars on everything from technologies to customer management. All courses are taught by experienced Netcompany colleagues, ensuring that all content is highly relevant and builds upon your professional skills, preparing you for various tasks and continuously improving your expertise throughout your career with us.

Join an inclusive community
At Netcompany, we highly prioritise an inclusive community. We actively promote an open and welcoming work culture based on collaboration and mutual trust, where there is always an opportunity for sparring.

As part of our culture and values, all employees, regardless of background, identity, and experience, are met with understanding and respect and given equal opportunities for development and well-being.

As we are an international company with offices in many countries, you will have the opportunity to learn and collaborate internationally with colleagues from across the world. We offer a shared environment where we engage with each other across departments and projects. Additionally, we have a wide range of social and professional events that provide you with the best opportunities to expand and build a network early in your career.

Send us your application
Upload your resume and a motivational letter to our recruitment system via the link. If you have unanswered questions, feel free to write to [email protected].

All qualified candidates are encouraged to apply regardless of gender, gender expression, sexuality, disability, age, religion and belief, political views, nationality, ethnicity, or social background.

We are committed to creating an inclusive and diverse environment. Our recruitment processes are based on individual merit. If you require any reasonable adjustments or additional support during the interview process, please email our recruiters at [email protected] for assistance. #LI-SA1

Workplace
Copenhagen, Denmark

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