Customer Excellence Associate - Student Worker Customer Excellence · Stockholm, Sweden

Hey friend! How’s school? Dreaming of combining school with a part-time job? Perhaps interested in kick-starting your career in a dynamic scale-up?

Here’s the thing, our users are what makes us go around. Therefore we owe them a seamless customer experience. That’s where our customer excellence team comes in handy for support and guidance!

We have an absolutely awesome Customer Excellence team here in Stockholm where we care for teamwork, precision and you guessed it, our users.

At Lunar we are democratizing the power of money and changing the way we all bank, pay and invest. We have grown by leaps and bounds since starting out in Aarhus in 2015 and are now considered a major player in the Nordics with offices in Aarhus, Copenhagen, Stockholm and Oslo, as well as employees working remotely across Europe.

If you’re looking for a Student job that will be a stepping stone into the fintech world, where you can gather tools that will be essential for your continued career growth (like true team collaboration, communication, empathy, dedication, user experience just to name a few) and have fun along the way - yup if there’s three YES to that then let’s continue this roadshow.

What you will be doing:
In the role of Customer Excellence Agent for our Swedish users, you’ll become a pivotal part of Lunar. Our Support team is how we communicate with our users, and it is therefore important that you want to help and greet people with awesome energy and a smile. Our users are always our main focus, and it is important to us that they have a great experience when they reach out to us for help.

As our new colleague, your primary tasks will consist of:

• Answering phone calls and chat messages from Lunar’s users every day.
• Onboarding new users and making sure they have the best possible start with Lunar.
• Handling incoming and outgoing calls to loan applicants.
• Providing app support.
• Answering questions about our products from our lovely users and helping them out.
• As the majority of our communication with users is in writing, it’s important that you flawlessly can answer inquiries in Swedish, both verbally and in writing.

Who you are:

• You have at least 12 months left of your studies.
• You’re fluent in Swedish and English, both written and verbal.
• You can see yourself using 15-20 hrs. a week - primarily working evenings and weekends.
• You might have similar experiences in the service industry.
• You love speaking on the phone and enjoy the challenge of not knowing what the next call might be about.
• You enjoy constant change in a fast-paced environment, and you are motivated by building the airplane while flying it.
• You have a get-things-done attitude and are a "fixer" by nature.

What’s in it for you?

• You’ll make your mark on the new digital bank in the Nordics, and your daily work-life will be in our awesome office in Stockholm.
• You’ll try a bunch of different things, with more new stuff to come.
• Get great sparring with brilliant colleagues and the possibility to grow.
• Casual tone, lots of laughs, and room for diversity.
• You’ll be a part of an entrepreneurial company full of drive and great team spirit. Together we’ve already accomplished wonderful results, and we’re nowhere near done.
• At Lunar, we emphasize follow-up on the things we do, so we’re always learning - both as individuals and as a team.

Nice to know
📍The job is located in Stockholm

🕰 Lunar open hours on weekdays 08.00-18.00

🕰 Lunar open hours on weekend 10.00-14.00

🗓️ Your shifts will be between our open hours on weekdays, weekends and public holidays

We’re looking forward to hearing from you!

Check out Lunar’s careers page for information on benefits and our interview process.

Curious to know what else we’re up to? Check out our LinkedIn, Instagram, and blog for the latest and greatest!

Depending on the regulations in the country you will be employed, we will ask to see or obtain information about your criminal record.

Department
Customer Excellence

Locations
Stockholm, Sweden

Employment type
Part-time

Contact Sofia Norén Fahlman Senior Talent Attraction Specialist