IT Support Student (Part-Time)

Join our rapidly growing and expert team at Copenhagen Offshore Partners, where we are leading the development and construction of offshore wind projects worldwide. At COP, we thrive in a fast-paced and exciting environment, working collaboratively, and empowering our team members to make a meaningful impact to accelerate the global energy transition. We are a bold, dynamic company with an unwavering focus on our people, enabling them with the skills, experience, and trust to make a difference – on the job and for our renewable energy future.

As our project portfolio expands around the world, we are building a deeply motivated, diverse, and skilled workforce driven to make a positive impact on the planet. It is such an exciting time to join us, and if everything we have shared so far and explained in detail below sounds motivating to you, we look forward to receiving your application!

Brief Description of Position
We are looking for a motivated IT Support Student to join our team in Copenhagen on a part-time basis and assist with various IT support tasks. In this role, you will play a crucial part in ensuring the smooth operation of our IT systems and providing essential support to our global workforce, both locally and remotely, across various locations worldwide.

As a Junior IT Support Student, you will be exposed to various IT help desk tasks, working closely with our international IT team. You will get to collaborate with other members of the team to provide more than 400 users' comprehensive support, contribute to the smooth operation of our IT systems. The position is part of the IT Help Desk Team, and you will primarily work with Microsoft 365, including Azure Active Directory, Office 365 administration, Windows 10/11 maintenance and updates, and Microsoft Teams.

This role offers an excellent opportunity to gain hands-on experience and grow your skills within a supportive and dynamic environment.

You will support initiatives including

• Acting as the first point of contact for IT-related issues and requests from end users in regard to incident management and requests for hardware and software.
• Installation, setup, and maintenance of devices Windows & IOS.
• Handling service desk cases in JIRA, ensuring timely resolution according to agreed SLA times.
• Providing remote IT support to colleagues across various locations via online/phone.
• Diagnosing software and hardware problems to find effective solutions.
• Actively participate in knowledge sharing among colleagues to create and implement best practice.
• Supporting device rollouts, onboarding/offboarding, and helping install equipment onsite.
• Engaging in knowledge sharing to promote best practices.
• Taking ownership of your personal development to continuously grow and build your skills.
• Other Ad hoc tasks

To succeed in this role, you should:

• Be enrolled in a relevant study program with at least 2 years left of your education.
• Have familiarity with end-user computing systems like Microsoft and Apple products, O365, Azure, and iOS/Android devices.
• Show an interest in troubleshooting and working with desktops, laptops, mobile devices, and printers.
• Be eager to learn and take initiative in a fast-paced, professional environment.
• Demonstrate strong collaboration skills, a service-minded attitude, and the ability to work independently.
• Be proficient in both written and spoken English.

What we offer
We provide a unique opportunity for you to build trust and take on significant responsibilities right from your first day. You will have the chance to contribute to the growth of our rapidly expanding organization.

Joining our team means becoming part of a dynamic work environment, collaborating with over 400 employees from diverse backgrounds representing over 40 nationalities. We offer a competitive salary and comprehensive benefits package – all of which we will be delighted to inform you of during the interview process.

Can you see yourself on our team? Apply to positions where you can make a difference!
We will conduct ongoing interviews; therefore, early application is encouraged.

If you have any questions concerning this position, please contact [email protected]. We will handle your information with confidentiality and handle all personal data in accordance with our Privacy Notice.

We look forward to receiving your application.

About COP
We are a global leader in offshore wind project origination, development, and construction. With a project portfolio of over 50+ GW, one third of which is floating offshore wind, we are driving the energy transition forward and accelerating the move to net zero. Our expertise extends globally, to new markets and through ongoing projects, four of which are currently in construction: Changfang Xidao and Zhong Neng in Taiwan, Vineyard Wind 1 in the United States and Jeonnam 1 in Korea.

At COP, we specialize in system integration, including innovative power-to-x solutions, and our delivery model relies on agile teams comprised of industry-leading professionals. We believe that success in large-scale renewable projects requires an engaged and empowered workforce with deep commercial, technical, regulatory, and legal expertise, so rest assured that no company in the world will see you better positioned to shape the future of the offshore wind industry, and to become a leader in this exciting field.

Lokation: Copenhagen, Denmark