Student Worker in Customer Support - Trackunit

Student Worker in Customer Support
Apply for this job

As a Student Worker in Customer Support at Trackunit, you will be an integral part of Trackunit's customer support team to help deliver a superior customer experience for our customers from all over the world.

As a Student Worker you will report to the Team Lead of the Customer Support, Tier 1 team, but work closely with and receive guidance from all members of the team on a day-to-day basis. Your colleagues will be located in Denmark, Germany, France, the UK, Canada and the US.

You will become part of an environment that is rich in diversity and inclusion, as our team consists of people from different countries and cultures. Cooperation and compassion are our key qualities, so you can be sure we provide you the support you need to step into and excel in this role.

You will get onboarded and work from our Aalborg hub at Gasværksvej 24. You will have a big influence on your own working hours, giving some flexibility to the job.

Practical things first!
We’re excited to have you on board, and to ensure a seamless fit for this role, we have a few requirements:

• Location: You should be based in Aalborg, as we expect you to work from our Aalborg hub most of the time, but home office is also an option
• Education: You should be enrolled in a university study, whether it’s a bachelor’s or master’s degree program.
• Time commitment: We anticipate that you’ll be able to dedicate around 15-17 hours per week in average to this position, and we are flexible in regards to how you structure it and exam periods.

Your responsibilities

• Dealing with basic customer requests - mostly administrative requests in Intercom and help us deliver first class service to our customers.
• Helping out the team and our customers with other ad-hoc tasks.
• Support managing our Intercom inboxes to ensure all the important emails and inquiries are routed to the right teams.

Who are you?

• Service minded, proactive and lively in the sense that you enjoy communicating with customers and colleagues
• You are a quick-witted communicator with the ability to see things from different perspectives
• You are a team-player, who are always open to new ideas and finding the best solution for our customers in close collaboration with the team, other departments and stakeholders - because it’s a lot more fun to get things done together!
• English skills at a professional level. Bonus if you speak German, French or Danish. We are first and foremost a global organization with international colleagues in and outside of Denmark, and the same goes for the customers you will support.

Don't meet every single requirement? No worries - this is what we're looking for ideally, but if you're super excited about this role but your past experience doesn't align perfectly with every qualification, we encourage you to apply anyway.

Why you should choose Trackunit

• Great development opportunities through training. We want you to become part of the team as anyone else, so we will also facilitate training and making sure to do everything we can for you to succeed and grow.
• Turning the Tide. At Trackunit, we are committed to creating and contributing to an inclusive workplace. And this commitment starts with our hiring - we do not discriminate on the basis of gender identity, sexual orientation, personal expression, ethnicity, religious belief, or disability status. We only assess candidates on their qualifications and merit. Learn more about TIDE and other DE&I initiatives here.
• Flexibility at work is not just a cliche to us or something we state in a job posting. We do offer you a flexible setup and believe that you best can structure how your routines look like in order for you to balance everything in your life. However, we do expect you to be present at the office during the onboarding period to ensure a smooth transition and integration into the team.
• International environment with regular company-wide meetings, a very lively Slack community, and social virtual and in-person events across teams, functions, and borders.

Our hiring process

• Initial interview, where we will get to know each other better. Meet with the Customer Support Tier 1 Team Lead EMEA, Annabel Fotheringham and a colleague from the team.
• Second interview with Customer Support Tier 1 Team Lead EMEA, Annabel Fotheringham and with a colleague from the team. The focus will be more on your skills and how to apply them in different situations.

The question is: Are you in?

Department
Customer

Locations
Denmark, Aalborg

Remote status
Hybrid

Employment type
Part-time

Contact Amalie Dupond Holdt
People Business Partner – People & Talent

Colleagues

Annabel Fotheringham

Customer Support Team Lead, Tier 1