IT Support - Student Assistant - that Makes a Difference

Are you a tech-savvy student with a passion for solving IT challenges? Want to put your skills to work for a global NGO making a real impact? Join our IT Operations team as a part-time IT Supporter, where you’ll help empower colleagues in Denmark and beyond by supporting devices, accounts, data, and infrastructure.

At DanChurchAid (DCA), one of Denmark’s largest humanitarian NGOs, we believe in creating a world free of hunger, poverty, and oppression. Operating in over 20 countries, we support communities to build dignified and sustainable futures. Whether through fighting food waste with WeFood stores or championing climate justice, DCA is committed to meaningful change—and your role as an IT Supporter will help us achieve it.

As our new IT Supporter, you’ll take on a variety of tasks that keep our IT systems running smoothly and make a real impact for our colleagues. Here’s what you’ll do:
• Respond to incoming incident reports and requests via face-to-face interaction, video conferencing, online messaging, email, and phone. You’ll troubleshoot problems both in-person and through remote assistance software.
• Collaborate with other IT team members and escalate issues when needed, aiming for customer satisfaction and a positive support experience.
• Help colleagues understand how to best utilize technology tools and services, providing clear and friendly guidance as needed.
• Configure, prepare, and troubleshoot hardware, including but not limited to laptops, mobile devices, printers, and audiovisual equipment.
• Perform technical onboarding and offboarding for employees, including related profile management tasks.
• Introduce new colleagues to software and hardware.
• Document your work and procedures to ensure clarity and continuity.
• Learn about and contribute to our IT Operations focus areas, including Endpoint Management, Azure Cloud Computing, Digital Security, Applications & Services, National Support, and International Support.
• Engage in special projects and take on other duties as assigned.

What You Bring to the Role
We’re looking for a student with a passion for helping people and a strong interest in IT and technology. You’ll thrive in this role if you:
• Speak fluent Danish and have good communication skills in English.
• Enjoy explaining technical concepts in simple, easy-to-understand terms.
• Bring patience, problem-solving skills, and the ability to make others feel at ease.
• Organize and prioritize your work to meet deadlines effectively.
• Demonstrate critical thinking and decision-making abilities.
• Work well both independently and as part of a team.
• Have proficiency with Microsoft Office 365.

Preferred Skills
No prior experience is required, but you’ll stand out if you have:
• Experience troubleshooting or supporting computer hardware, software, or devices.
• Knowledge of IT concepts gained through work, school, or personal projects (certifications or coursework are a plus!).
• Familiarity with ticketing systems like Zendesk.
• Hands-on experience with operating systems like Windows, iOS, or Android.
• Knowledge of device management or inventory systems.
• Experience with cloud computing platforms like Azure (or AWS, Google Cloud, etc.).
• Networking configuration and troubleshooting experience.

Logistics & Details
The place of work will be at DanChurchAid’s headquarters in Meldahlsgade 3, 1613 Copenhagen K. Work time is 15 to 22 hours per week, typically across two or three days per week. We offer flexible working hours and the possibility of working from home on occasion.

Contact and Application
If you want to hear more about the job, you are welcome to call the IT Operations Team Leader, Marty Wiesner, on tel. 5060 2036, before Friday 31 January. If interested, please submit a motivation letter and CV through our recruitment system no later than Sunday 2 February.
We expect to conduct interviews in the following weeks, and the expected start date will be as soon as possible.

All interested candidates irrespective of age, gender, race, religion, sexual orientation, abilities or ethnic affiliation are encouraged to apply for the vacancy. DCA conducts an anti-terror check as part of the recruitment process. It is a prerequisite that you can pass this check and maintain this status throughout your employment with us. Everyone applying for a job with DCA must be ready to comply with our Code of Conduct, Staff Policy on Prevention of Sexual Exploitation, Abuse and Harassment and our Child Safeguarding Policy.

Department: DanChurchAid

Deadline: 02 February 2025

Location: Folkekirkens Nødhjælp / Meldahlsgade 3 , 1613 , København V, Danmark