Customer Success Coordinator

Copenhagen

Worksome is on a mission to make work better. We’re dedicated to creating a world where people are more productive and working on what they love. Our platform offers companies a seamless way to hire, manage and pay their external workforce - creating better experiences for everyone and more opportunities for people in the flexible world of work.

Worksome is a human-first company, with a culture rooted in trust, transparency and inclusion. By prioritizing the needs and well-being of both our employees and clients we believe that we’re one step closer to creating a more agile and fulfilling world of work - for everyone.

Founded in Denmark in 2017, we currently have offices in Copenhagen, London and New York - and are rapidly expanding into new markets.

Are you Worksome’s next Customer Success Coordinator?
We’re looking for someone energetic, organised, and ready to join a fast-growing Danish startup that’s reshaping how companies work with external talent.

In this role, you’ll manage all background check activities for our clients — from requesting checks through our partners to tracking progress and keeping candidates and clients updated.

The expected workload is:

• 15 hours per week 3 hours per day, Monday–Friday, ideally in the mornings
• 150 kr/hour

About us
At Worksome, we’re constantly growth-hacking our way to the stars. By bouncing ideas, sharing knowledge, and using the newest technologies, we take a super ambitious approach to winning the market! If you share this attitude and want to pursue an exciting adventure, read on. At Worksome, we are working on modernizing the labour market so that it suits how a growing number of us want to work: Freely, flexibly, and fairly paid with fair benefits – packed with exciting work tasks that develop competencies continuously. We do this by offering companies a platform for managing external workers.

About you
As a Customer Success Coordinator, you’ll support our clients and workers by ensuring background checks run smoothly from start to finish. You’ll work closely with the CS team and play a key role in delivering a great customer experience.

Your tasks:

• Coordinate and issue all background checks with external partners, including ID verification, right to work checks, and past career history checks.
• Track the status of each check and ensure timely follow up with clients as well as workers if necessary.
• Communicate clearly and professionally with candidates to gather required documentation or clarify missing information.
• Keep clients informed about progress, delays, or issues that require action.
• Maintain accurate records of all checks, submissions, and correspondence.
• Flag bottlenecks or repeated issues to the team for process improvement.

Your profile:

• Strong organisational skills and attention to detail.
• Ability to manage a steady flow of parallel tasks without losing oversight.
• Confident, clear written communication for both candidate and client interactions.
• Comfortable working with partner portals and basic workflows.
• Reliable daily availability of 3 hours per day across the work week.
• Experience in admin, support, recruiting coordination, or similar roles is helpful but not required.
• Proactive in following up and closing loops.
• Calm and consistent communicator.
• Comfortable working autonomously with defined processes

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