Customer Satisfaction Student worker
Signify Denmark A/S
Placering
Copenhagen
About Signify
Through bold discovery and cutting-edge innovation, we lead an industry that is vital for the future of our planet: lighting. Through our leadership in connected lighting and the Internet of Things, we're breaking new ground in data analytics, AI, and smart solutions for homes, offices, cities, and beyond.
At Signify, you can shape tomorrow by building on our incredible 125+ year legacy while working toward even bolder sustainability goals. Our culture of continuous learning, creativity, and commitment to diversity and inclusion empowers you to grow your skills and career.
Join us, and together, we’ll transform our industry, making a lasting difference for brighter lives and a better world.
More about the role
What you’ll do
- Validate, categorize and dispatch Tickets (customer requests) forwarded from Customer Support Center
- Minor ticket resolution
- Ticket queue monitoring and follow-up with customers
- Validate and manage system upload of bulk claim refunds to retailers
- Dispatch and billing support to the team of Field Support Engineers
- Administrative work and reporting
Your qualifications
- Current College student or similar, no particular subject required
- Curious and proactive can-do attitude
- Timely and diligent approach to your work/studies
- Proficient in Microsoft Office tools i.e. MS Excel, Word etc.
- Proficient in speaking and writing English
- Previous workplace experience preferred but not required
Everything we’ll do for you
You can grow a lasting career here. We’ll encourage you, support you, and challenge you. We’ll help you learn and progress in a way that’s right for you, with coaching and mentoring along the way. We’ll listen to you too, because we see and value every one of our 27,000+ people. We believe that a diverse and inclusive workplace fosters creativity, innovation, and a full spectrum of bright ideas. With a global workforce present in 70+ countries, we are dedicated to creating an inclusive environment where every voice is heard and valued, helping us all achieve more together.
Come join us, and together we can light up the future.
Locations
Copenhagen, Denmark
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