STUDENT WORKER FOR E-COMMERCE CUSTOMER CARE - By Malene Birger | Jobylon

STUDENT WORKER FOR E-COMMERCE CUSTOMER CARE
Industry
Retail

Category
Customer Service

Experience
Not Applicable

Applications are considered on a rolling basis

Location: København

Workspace type: On-site

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Contact Person
Martine Gøth-Rasmussen

e-mail
Job Description
We are looking for an enthusiastic bright individual to join the
E-commerce team at By Malene Birger to assist with customer service and online activities. The role requires strong understanding of customers’ needs coupled with commercial knowledge to help maximize trade opportunities.

Responsibilities include but are not limited to,

• Provide an exceptional customer experience across all touchpoints
• Handle customer inquiries via voice calls, email and chat
• Communicate with customers and assist in giving the best service and outcome possible to ensure we are maximizing customer satisfaction and operational
  excellence
• Execute daily E-commerce operations
• Assist with reporting of the E-commerce performance on a weekly and monthly basis
• Assist with campaigns and email marketing, using data knowledge to ensure performance yet maintaining brand image
• Support with product data

Skills & Requirements

• Commercial customer-first mindset with strong understanding of premium branding
• Extremely service-minded and detail oriented
• Exceptional communication skills
• Fluent English
• Detail-orientated and able to multi-task with solid organizational and time-management
  skills
• Proactive and highly motivated team player
• Flexible with working schedule depending on campaign activities and peak periods
• Passion for By Malene Birger

Position: The job is paid by the hour with a working week of app. 15 hours

Start-date: As soon as possible

Reporting to: Customer Care & Digital Commerce Specialist

About the company
BY MALENE BIRGER is a Danish womenswear label that infuses sophisticated Scandinavian minimalism with a vivacious, bohemian ease. Meticulously designed with long-lasting fabrics, feminine details and enduring silhouettes, the house’s collections are luxuriously utilitarian.

Founded in 2003 by the eponymous Danish designer Malene Birger, in 2020 the label began a new chapter overseen by Creative Director Maja Dixdotter and Chief Executive Officer Ellen Dixdotter. Following a comprehensive redesign of the brand identity and store schemes, the introduction of a house monogram, and the considered refinement of the collections, the house has been rejuvenated as a major force in contemporary womenswear. Today, it offers a compelling wardrobe proposal for a modern, multi-faceted woman.

“I want women wearing our designs to feel confident and comfortable in pieces that are carefully constructed and made to last. Luxurious fabrics, warm textures, clever details and a creative but consistent design integrity are elements I insist on in the collections, so that they feel personal and purposeful.” – Maja Dixdotter, Creative Director.