Profil #218324

• Key communication point between company and customers, responding to requests in a timely manner.
• Daily work with two ERP systems (SAP and AX), managing Outlook inbox and answering calls (in EN, ES and DE).
• Active participation in additional projects: testing telephone software tool.
• Successfully performed backup for colleagues on holiday leave, showing great adaptability to new situations.

• KYC (Know Your Customer) screenings, anti-money laundering and fraud investigation.
• Discovered, investigated and flagged a network of accounts which had been compromised, directly making the selling platform safer.
• Created a project to support colleagues, aiming for a “zero defects” policy in a process that had direct impact on the costumer.
• Performed 10 continuous weeks with no defects, audited by quality department, while achieving all KPIs.

• Responsible for managing imports and exports, booking shipping orders, coordinating pick-ups and deliveries and controlling and monitoring shipments.
• Earned trust and managed business clients without supervision, reducing workload for colleagues.
• Satisfactorily coordinated an enitre shipment acting as point of contact for customer and colleagues, from pick-up to delivery.
• Dealt daily with complicated costumer enquiries and issues, via phone and email, keeping customer satisfaction at the highest level.

• Support duties based on the gathering of information and its further analysis, building reports for external and internal customers.
• Created and maintained Power Point and Excel projects in a proficiency level, dealing with high volumes of data.
• Contribution in international projects in the fields of aviation and naval logistics.