- Key member of the senior leadership team with direct operational functions working in fast-paced environments with changeable priorities, demonstrated an adaptable approach to service delivery with the ability to mitigate obstacles while achieving key deliverables, KPIs and targets
- Operational leadership accountability across a test department under a new global concept to drive development, innovation, and continuous progress
- Monitored P&L and costs, including stock management, financial controls and compliance with statutory legislation
- Accountable for the recruitment, management and training of 110 coworkers and six managers and specialists, maximised productivity through ongoing performance monitoring and review, promoted a culture of staff motivation and retention
- Championed succession planning by empowering the team to develop and have opportunities, and worked collaboratively to ensure an inclusive environment
- Led store evaluations and provided proactive, in the moment feedback, shared best practice to close variance and drove overall retail performance
- Planned and reported on sales and overall business performance along with business KPIs, implemented action plans which were in line with the company strategy
- Enhanced revenue by working collaboratively with all departments to ensure a strong commercial plan was in place

- Full accountability across a private driven store, monitored all results, such as P&L, customer experience measures and benchmarking
- Orchestrated the delivery of numerous process improvements and increases in productivity to drive an improved customer experience
- Devised and executed operational and service delivery strategies to promote first class customer experience for all clients
- Developed high-performance multi-disciplined teams, drove knowledge growth and team engagement
- Empowered teams to take ownership of their deliverables, recognised successes and bridged capability gaps through robust performance management and competency development
- Promoted staff retention by implementing team motivation activities, inspired and supported team members to accomplish goals and maximised their performance

- Managed department operations during the opening phase of the largest IKEA store in Asia
- Oversaw a team of 120 coworkers and six managers, and specialists across multiple functional areas
- Held full responsibility for departmental performance, cost control, and P&L accountability
- Developed and implemented a Train the Trainer concept to foster internal leadership and succession planning
- Supported the creation of new leaders through structured mentorship and operational coaching programs
- Collaborated on concept adaptation and regional alignment with teams from Thailand, Singapore, and the Philippines
- Led cross-functional coordination to ensure smooth integration of global standards into local market conditions
- Contributed to operational planning, staffing strategies, and resource allocation during the store ramp-up
- Ensured alignment with IKEA Southeast Asia’s strategic business goals and compliance standards

- Directed a team of 70 coworkers and four managers across daily operations and long-term business planning
- Managed a full-scale rebuild of the IKEA Food area, including budget planning, vendor selection, and project delivery
- Executed procurement processes from trade offer acquisition to final negotiation and contract execution
- Supervised implementation phases, from design and construction to launch and operational acceptance
- Introduced regional product development initiatives in collaboration with local partners to enhance the food offering
- Optimised customer experience through redesign of workflows, signage, and food presentation
- Maintained operational KPIs following national benchmarks and customer satisfaction targets
- Drove continuous improvement through lean process initiatives and staff capability development