• Responsible for setting up IoT networks and infrastructure in UNDP Country offices and government projects managed or sponsored by UNDP. This includes integrating with the IoT Platform in Azure, testing sensors and gateways, testing the entire infrastructure chain, and providing full operational support after commissioning.
• Providing technical support resolve issues related to network and connectivity using standard procedures to troubleshoot and resolve any issues concerning the infrastructure as per SLA. working with the Country Offices (CO) IT teams, HQ team and vendors to ensure performance.
• Alarm handling and escalation: responsible to handle incoming incidents through ServiceNow ITSM platform and monitor alarms sent by NMS/dashboard (Network management software). The contract should be working together with GNOC team and escalate incidents or issue which are complex to handle and that needs vendor or Level-3 supports intervention.
• Assist development of support operation procedure and structure to provide efficient/fast responses, developing manuals/guidelines to help/educate end-users, to develop ICT resources and assets tracking system.
• Write documentation related to IoT support operation, but not limited to, procedures, system documentation, technical guides, conformity and corrective reports, and user feedback. Monitor and ensure compliance with corporate standards and ISO 9001:2008 of both the roll-out process and documentation.

• Implementation of ICT strategies, introduction/implementation of new technologies.
• Manage the repair and replacement of ICT equipment
• Focal point for all ICT issues for office and field staff, Internet service, and bandwidth management
• Provide regular update on ICT projects, needs and challenges
• Worked with project managers, developers, quality assurance and customers to resolve technical issues.
• Installed and configured software applications and tested solutions for effectiveness.
• Reviewed requirements, specifications and technical design documents to provide timely and meaningful feedback.
• Reviewed project specifications and designed technology solutions that met or exceeded client expectations.
• Analyzed and designed relational databases using Mysql and MS SQL.