1. Processed corporate onboarding and banking service requests for SME, Key Accounts, and Large Corporate & Institutional customers throughout the client lifecycle.
2. Opened and administered corporate, multi-currency, and deposit accounts, online banking access, and payment cards.
3. Investigated incomplete, inconsistent, or exceptional cases and coordinated with KYC, Compliance, and internal banking teams to resolve issues efficiently
4. Reviewed and validated corporate documentation, ownership structures, authorised representatives, and beneficial ownership information. Worked with Nordic and UK business registers.
5. Performed dual-control, four-eyes, and quality-assurance checks on transactions, higher-risk and complex cases, ensuring accuracy before completion.
6. Managed approximately 70-120 banking case actions and service requests, prioritising workloads to meet internal procedures, quality requirements and service-level deadlines.
7. Achieved the department’s highest processing volume in 2024 while meeting quality and SLA requirements.
8. Served as a subject-matter expert, trained and mentored at least five new employees, and created process guides and checklists to improve consistent delivery.