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Profil #307511

IT Support Engineer with 4+ years of experience in managing Windows (10/11) and macOS environments. Skilled in endpoint administration, identity access solutions (Okta, Azure AD, AD), and remote IT support. Proven record of enhancing SLA performance and streamlining onboarding workflows.
Opdateret 10. september 2026
Min uddannelse
2009 - 2012

Bachelor

Anden uddannelsesinstitution i Danmark

Uddannelsesområde: IT
Periode: oktober 2009 - juni 2012
Min erhvervserfaring
2025 - nu

System Engineer

Innodata

  • Administered a Microsoft 365 enterprise environment for 500+ remote users, maintaining a 99%
    • service availability rating across OneDrive, Outlook, and Teams.
  • Resolved 100+ weekly identity lifecycle tickets—including MFA setups, password resets, and
    • account lockouts—within Active Directory under strict compliance.
  • Automated software deployments and OS patches via ManageEngine and MS Intune, cutting
    • critical endpoint vulnerabilities by 30%.
  • Audited remote endpoint compliance and device health metrics daily to enforce 100% adherence
    • to corporate data security standards.
  • Rectified complex Windows OS crashes and performance issues under tight deadlines,
    • achieving a 98.5% first-contact resolution rate.
  • Configured Role-Based Access Control (RBAC) permissions for internal cloud applications to
    • resolve 50+ enterprise login failures weekly.
  • Authored 15+ standard operating procedures (SOPs) and knowledge base articles, reducing
    • escalation rates to L3/Senior teams by 15%.
  • Secured endpoint infrastructure and optimized cross-department deployment matrices to
    • stabilize enterprise remote systems.
    Arbejdsområde: IT - Netværk & Telekomm.
    Periode: september 2025 - nu
    2024 - 2025

    Systems Engineer

    Hashicorp India Pvt Ltd

  • Troubleshot complex hardware, software, and network bottlenecks across 300+ desktop
    • environments to minimize user downtime.
  • Provisioned and deployed 120+ Windows and macOS laptops for new hire onboarding waves and
    • scheduled hardware lifecycle refreshes.
  • Streamlined the full Joiner-Mover-Leaver (JML) lifecycle, accelerating onboarding process
    • efficiency by 30%.
  • Delivered cross-region remote support via Slack and Zoom, resolving 45+ daily user incidents within
    • strict SLA metrics.
  • Integrated third-party SaaS applications securely with Okta and Jamf Pro to manage access control
    • for 200+ Mac devices.
  • Enforced strict corporate security baselines across Mac systems through targeted MDM profile
    • configurations.
  • Optimized audio-visual (AV) conference room systems, reducing meeting-room connectivity issues
    • by 40%.
  • Collaborated with international IT branches to establish a 24/7 follow-the-sun technical support
    • model for global end-users.
  • Supported the entire Google Workspace productivity ecosystem to resolve sync errors for Gmail,
    • Drive, and Meet.
  • Distributed engineered technical documentation sets to boost team-wide first-time resolution
    • rates by 20%.
    Arbejdsområde: IT - Netværk & Telekomm.
    Periode: januar 2024 - august 2025
    2022 - 2024

    Senior Desktop Support Engineer

    Jubilant Agri and Consumer Products Ltd

  • Spearheaded on-site and remote IT support for 200+ multi-departmental end-users, maintaining a
    • consistent 98% SLA compliance score.
  • Orchestrated user account provisioning and domain-joined system management through Active
    • Directory and Group Policy Objects (GPOs).
  • Tracked a 500+ item IT asset inventory, conducting routine lifecycle management from allocation to
    • secure de-allocation.
  • Executed 80+ system hardware upgrades and clean Windows OS installations with zero data loss
    • or operational downtime.
  • Restructured MS Intune endpoint policies and Office 365 cloud configurations to optimize OneDrive
    • and SharePoint sync speeds.
  • Inspected core server infrastructure and UPS facilities weekly, documenting system health to
    • maintain 100% power uptime.
  • Programmed automated disk cleanups and registry tuning scripts, boosting overall endpoint device
    • performance by 20%.
    Arbejdsområde: IT - Netværk & Telekomm.
    Periode: maj 2022 - januar 2024
    Mine kompetencer
    Evner
    active directory administration automated os patching azure active directory dhcp dns escalations exchange online google workspace administration g-panel group policy objects (gpos) hardware diagnostics incident management itil framework jamf pro mdm jml lifecycle operations knowledge base (kb) authoring lan manageengine endpoint central microsoft 365 administration microsoft intune deployment microsoft teams multi-factor authentication (mfa) network troubleshooting oauth okta iam onedrive outlook sync registry tuning request fulfillment role-based access control (rbac) sharepoint single sign-on (sso) sla compliance software deployment tcp/ip technical sop user lifecycle management wifi
    Sprog på arbejdsniveau
    english hindi
    Mine præferencer
    Jobtype
    Graduate/trainee
    Arbejdsområde
    IT - Netværk & Telekomm.
    Geografi
    Fyn
    Lønønske
    3.500 DKK / måned
    Læs mere / links
    https://www.linkedin.com/in/sh...
    Kontakt mig!


    HPT