IT Support Student Assistant

Maersk is a global expert in integrated logistics and have been industry pioneer for over a century. Through innovation and transformation, we are redefining the boundaries of what’s possible, continuously setting new standards for efficiency, sustainability, and excellence. At Maersk, we believe in the power of diversity, collaboration, and continuous learning and we work hard to ensure that the people in our organisation reflect and understand the customers we exist to serve.

With over 100,000 employees across 130 countries, we work together to shape the future of global trade and logistics. Join us as we harness cutting-edge technologies and unlock opportunities on a global scale. Together, let's sail towards a brighter, more sustainable future with Maersk.

The Opportunity:
Welcome to the IT Onsite Support Team. We add value by delivering IT support following the incident management and request fulfilment process. We know that great customer experiences require a team that leads the way in world-class service and operations – and you can make an impact. Working with international teams in an inspiring working environment, you’ll have lots of opportunities to collaborate with colleagues around the globe and expand your skills.

Job Summary:
You will play a vital and valuable role in performing initial troubleshooting and handling incidents and requests, as effectively as possible. You are expected to take ownership and use your extraordinary collaboration skills to ensure that business will be able to deliver and run smoothly.

Key Responsibilities:

• Represent Technology organization supporter and connect face to face with the end-users in Copenhagen office in regard to incident management and requests for hardware and software.
• Work according to defined processes and align activity with business priorities.
• Interact with second line support and external vendors.
• Communicate progress to the affected end users.
• Diagnose software and hardware problems in order to find the right solution and thereby help the end user.
• Proactively instruct end users in the delivered functionality.
• Actively participate in knowledge sharing among colleagues to create and implement best practice.
• Proactively take part in process optimizations.
• Take responsibility for own learning and keep updated within own area of responsibility to secure continuous competence building and personal growth.

Qualifications:

We are looking for a passionate, professional IT Support Assistant with high drive, can-do attitude and excellent IT and Business understanding. We operate within a fast-paced environment, where we have focus on all our services and we are expected to react proactively and effectively with high quality on all requests and incidents addressed to Onsite IT.

• Have an experience with IT Support.
• Committed and determined to support end-user experience.
• Excellent collaboration and communication skills.
• Proficient in written and spoken English.
• Have a strong attention to details.
• Familiarity across end user systems – such as Microsoft and Apple products, iOS and Android devices, Meeting room technologies, O365, various development tools and other software.
• Enjoy exploring different desktops, laptops, mobiles devices and printers.
• Network knowledge and experience with ServiceNow would be an advantage.

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Maersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race, colour, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law. We will consider qualified applicants with criminal histories in a manner consistent with all legal requirements.

We are happy to support your need for any adjustments during the application and hiring process. If you need special assistance or an accommodation to use our website, apply for a position, or to perform a job, please contact us by emailing [email protected].

Work type:
Part time

Locations:
DK - Copenhagen