Customer Success Specialist

Ticketbutler Copenhagen Full-time

Salary Competitive

We’ve gone from 1 to 55 countries in 3 years 🔥 Want to help shape the next chapter?

We’re on a mission to make event tech more simple, efficient, and reliable – and we're looking for a hands-on CS Specialst who can take our customer satisfaction to the next level. If that sounds exciting, keep reading 👇

Ticketbuter – who dat? 🤔
We’re the team behind the name badge printers and ticketing platform used at high-profile events across Europe. Our customers rely on us when timing matters, pressure is high, and there’s no room for error. We don’t just deliver tech - we deliver calm, confidence, and control. We just launched Fredo, which is a new brand focusing on our global name badge printing services.

Your role 🤘🏻
Your role will take full responsibility for deeper onboarding, strategic client communication, and proactive follow-up to ensure clients feel confident and fully prepared for their events. You will be working with our dedicated brand for name badge printing called Fredo.

The right person for this role will become a trusted partner for our clients, guiding them through onboarding, supporting them throughout the event lifecycle, and ensuring they continue to renew year after year. You’ll work closely with our CX, sales, and development teams to deliver a seamless and delightful customer experience.

You’ll be responsible for

• Own onboarding for high-level clients, including structured onboarding calls, tailored setup support, and clear success metrics.
• Partner with clients before, during, and after events to identify goals, manage risks, and ensure successful execution.
• Troubleshoot issues within your scope, escalating technical requests to developers and following through to resolution.
• Gather post-event feedback and insights to improve the product, onboarding experience, and client workflows.
• Manage renewals by preparing quotes and invoices for future events, while identifying upsell opportunities and long-term growth potential.

You’ll be successful when 🎯

• 1. Onboarding Completion Rate (for assigned clients)
  • Target: 95% of complex clients onboarded successfully and on time (e.g., before event launch date).
• 2. Customer Satisfaction & Resolution Efficiency
  • Target: Average NPS score of 8.5
• 3. Renewal & Future Event Readiness
  • Target: 80% renewal rate for assigned clients

You’re likely to thrive if you 🔥

• Experience in Customer Success/Service or Account Management
  • Experience with software or hardware is an advantage.
• Strong communication skills with the ability to guide clients confidently.
• Ability to manage multiple complex clients and competing priorities.
• High attention to detail and strong organisational skills.
• Comfort working with digital platforms, workflows, and technical products.
• Proactive problem solver with a customer-first mindset.

We don’t hire based on degrees or job titles. We hire based on motivation, curiosity, and your ability to own outcomes.

Customer success isn’t a “junior” department at Fredo - it’s a cornerstone of the business. You’ll be trusted to lead, think, and own, not just follow scripts. You’ll have autonomy, real impact, and a team that has your back. If something matters to the customer, it matters to us.

The terms 🤝🏻

• Full-time
• 3 days/week in our Copenhagen HQ
• Flexible hours
• No Danish is required

The culture 🤙🏻
Startup energy. Playful but ambitious. There’s beer in the fridge, emojis in Slack, and room to fail fast and bounce back quicker. We prefer action over perfection, and you’ll never be left alone without sparring or support.

Let’s goooo 🤩
If this sounds like a place where you’d thrive, we’d love to hear from you. We’re excited to grow — and even more excited to do it with someone like you on board.

For more information or questions please contact us at [email protected]