Reviewed existing business processes for Ocean Freight import and export.
Reviewed company’s existing value chain and provided recommendations for improvement.
Assisted in implementing audit on invoice and billing to identify cause of profit loss for trade lanes
Actively participated on “Call Center Project” to reach out to old clients and identify new market opportunities.
Provided solutions on improving import and export processes to resolve bottleneck issues on operations.
Reviewed existing procurement operations and provided recommendations for supplier selection and segmentation.

Responsible for teaching fundamentals in excel and data analysis
Evaluation of students performance

Lead a team of 40 medical underwriting communicators to facilitate customer assessment.
Handled daily operation supervision and tactical communications for performance and issue monitoring.
Improved operation performance by facilitating performance evaluations and coaching.
Actively monitored operational issues and coordinated with cross-functional departments to expedite issue resolution.