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Profile #218324

Supply Chain Management MSc student that provides top quality customer service with experience in SAP and international environments. Excellent communicator, I thrive when given the opportunity to outdo myself and provide the best experience possible. Naturally curious and hungry for knowledge, I excell at dealing with people.
Customer Service Supply Chain Compliance SAP Microsoft Office Aviation  
Updated 04. september 2018
My education
2018 - 2020

Master

Copenhagen Business School - CBS

MSc in Supply Chain Management
Educational area: Økonomi & Revision
Period: oktober 2018 - juni 2020
2016 - 2017

Kurser, efteruddannelse og andet

Anden uddannelsesinstitution i Danmark

Expert on Expert in Marketing, Advertisement and Communication by the EUDE (Escuela Europea de Dirección de Empresas) in Madrid, Spain
Educational area: Marketing & Business
Period: juni 2016 - januar 2017
8
2012 - 2016

Bachelor

Anden uddannelsesinstitution i Danmark

Bachelor degree in Aviation Management at the Universidad Autónoma de Madrid in Madrid, Spain
Educational area: Økonomi & Revision
Period: september 2012 - maj 2016
My work experience
2018 - 2018

B2B Customer Service Specialist

Allnex Latvia SIA

• Key communication point between company and customers, responding to requests in a timely manner.
• Daily work with two ERP systems (SAP and AX), managing Outlook inbox and answering calls (in EN, ES and DE).
• Active participation in additional projects: testing telephone software tool.
• Successfully performed backup for colleagues on holiday leave, showing great adaptability to new situations.
Work area: Transport & Logistik
Period: marts 2018 - juli 2018
2017 - 2018

Transactions Risk Management Specialist on KYC (Know Your Customer)

Amazon SARL

• KYC (Know Your Customer) screenings, anti-money laundering and fraud investigation.
• Discovered, investigated and flagged a network of accounts which had been compromised, directly making the selling platform safer.
• Created a project to support colleagues, aiming for a “zero defects” policy in a process that had direct impact on the costumer.
• Performed 10 continuous weeks with no defects, audited by quality department, while achieving all KPIs.
Work area: Jura
Period: januar 2017 - januar 2018
2016 - 2016

Air Freight B2B Customer Service Specialist

DHL

• Responsible for managing imports and exports, booking shipping orders, coordinating pick-ups and deliveries and controlling and monitoring shipments.
• Earned trust and managed business clients without supervision, reducing workload for colleagues.
• Satisfactorily coordinated an enitre shipment acting as point of contact for customer and colleagues, from pick-up to delivery.
• Dealt daily with complicated costumer enquiries and issues, via phone and email, keeping customer satisfaction at the highest level.
Work area: Transport & Logistik
Period: juni 2016 - december 2016
2015 - 2015

Consultancy Trainee

ALG – Indra Business Consulting

• Support duties based on the gathering of information and its further analysis, building reports for external and internal customers.
• Created and maintained Power Point and Excel projects in a proficiency level, dealing with high volumes of data.
• Contribution in international projects in the fields of aviation and naval logistics.
Work area: Rådgivning & Support
Period: juni 2015 - september 2015
My skills and abilities
Skills
adaptability attention to detail continuous improvement deadline management microsoft office outlook management proactive listening problem solving sap and ax work under stress
Skills at working proficiency
english german spanish
My preferences
Job type
Studiejob
Work areas
Administration Data & Analyse Eksport Indkøb Ledelse & Planlægning Marketing & Reklame Produktion Rådgivning & Support Salg Transport & Logistik Økonomi & Forvaltning
Location
Storkøbenhavn
Read more / links
www.linkedin.com/in/alberto-gó...
Contact me!


HPT