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Profile #288146

My name is Alicja, I am a Polish female with over 14-years of experience working in an international corporation (Shell). I used to work in Customer Service department (2,5 years), in Human Resources (5,5 years) and in Supply Chain (6 years as a Materials Planner). Also, as a student, I used to work as a shop assistant and cleaning staff.
Updated 22. januar 2025
My education
2005 - 2010

Anden lang videregående udd.

Anden uddannelsesinstitution i udlandet

Educational area: Sprog, Media & Kommunikation
Period: oktober 2005 - juli 2010
My work experience
2022 - 2024

Senior Materials Scheduler (Lubricants Supply Chain)

Shell Polska Sp. z o.o., Krakow, Poland

* Scheduled and coordinated deliveries of over 300 packaging components monthly, ensuring timely supply to Shell Lubricants Oil Blending Plants in Belgium and Switzerland, reducing delays by 5%.
* Cultivated strong relationships with key internal and external stakeholders, mitigating product shortages and ensuring 99% product availability.
* Organized regular supplier meetings, improving business continuity by addressing critical supply risks, which resulted in fewer shortages.
* Analyzed and optimized inventory levels through regular reports, reducing excess stock by 7% and improving inventory turnover rate.
* Managed component transitions in SAP and DDMRP systems, ensuring seamless planning with zero production delays during new product launches.
* Spearheaded packaging operations for the Panolin project launch, ensuring timely delivery of biodegradable oils and greases, contributing to a successful rollout in EU and the US markets.
Work area: Indkøb
Period: september 2022 - maj 2024
2018 - 2022

Materials Scheduler (Lubricants Supply Chain)

Shell Polska Sp. z o.o., Krakow, Poland

* Scheduled deliveries of 400 packaging components monthly to Shell Lubricants Plant in Russia, reducing delays by 6% and ensuring production continuity.
* Proactively managed system alerts, addressing supply shortages promptly and significantly reducing production delays by maintaining strategic buffers.
* Streamlined inventory management in warehouses, ensuring material availability at factories and improving production efficiency.
* Collaborated with cross-functional teams (logistics, accounts payable, contract holders, production), leading to significant improvement in supply chain efficiency.
Work area: Indkøb
Period: august 2018 - august 2022
2016 - 2018

Senior HR Advisor (HR Department)

Shell Polska Sp. z o.o., Krakow, Poland

* Led change management initiatives as a Salesforce Change Ambassador, facilitating smooth system adoption, improving user engagement by 80% within 12 months.
* Contributed to the successful British Gas & Shell integration project for Kazakhstan, streamlining HR processes across 3 regions.
* Delivered comprehensive HR support for 300 staff in Russia, including SAP activities, ensuring 98% accuracy in HR data management.
* Managed HR documentation for hirings, transfers, promotions, and terminations, ensuring compliance with company policies.
* Spearheaded CI Kaizen initiatives, driving continuous improvement in HR processes, resulting in a 5% reduction in processing time for key HR transactions.
Work area: Human Resources
Period: januar 2016 - juli 2018
2013 - 2015

HR Advisor (HR Department)

Shell Polska Sp. z o.o., Krakow, Poland

* Executed HR transactions in SAP, ensuring 100% data accuracy and meeting SLA and KPI targets, which improved process efficiency and customer satisfaction.
* Assisted internal customers in navigating the HR Online portal, enhancing user experience and resolving 80% of inquiries within the first contact.
* Addressed employee queries regarding company compensation and benefits policies, achieving a 99% satisfaction rate through timely and accurate responses.
Work area: Human Resources
Period: januar 2013 - december 2015
2010 - 2012

Customer Service Professional (Customer Service Department)

Shell Polska Sp. z o.o., Krakow, Poland

* Handled over 30 incoming customer calls daily, resolving issues efficiently and maintaining a 98% customer satisfaction rate.
* Provided expert advice on the use of Shell fleet cards (euroShell), leading to impressive increase in customer retention and satisfaction with card services.
* Resolved product-related complaints, achieving a 96% resolution rate within 48 hours.
Work area: Rådgivning & Support
Period: juli 2010 - december 2012
2008 - 2008

Cleaning staff

Cagney Contract Cleaning

I was responsbile for cleaning office space in one of the Irish banks.
Work area: Socialvæsen
Period: august 2008 - oktober 2008
2008 - 2008

Sales assistant

Shop Everything €2

* Handling cash and card transactions.
* Counting up the day's takings and depositing the proceeds into the safe.
* Ensuring the newly delivered products are availble for selling.
* Providing customers with advice on the right products for them.
Work area: Salg
Period: august 2008 - oktober 2008
My skills and abilities
Skills
customer service hr data management hr policies human resources inventory optimization materials procurement microsoft office salesforce sap apo sap hr sap r3 stakeholder relationship management supplier coordination supply chian management workday
Skills at working proficiency
english polish russian
My preferences
Job type
Fuldtidsjob
Work areas
Human Resources Indkøb Ledelse & Planlægning Produktion Transport & Logistik
Location
Storkøbenhavn
Read more / links
www.linkedin.com/in/alicja-woj...
Contact me!


HPT